Our shipping policy is designed to provide a convenient, cost-free experience for all customers worldwide, with clear timelines and no hidden fees, ensuring your skincare products arrive safely and efficiently. All orders are processed and shipped within 1-3 business days after the order is placed, excluding weekends and holidays. Once your order is shipped, you will receive a shipping confirmation with tracking details, allowing you to monitor the progress of your delivery. The estimated delivery time for all orders is 6-12 business days from the date of shipment, depending on your location and potential customs processing times. We offer free shipping on all products worldwide, with no minimum purchase requirement. Importantly, all customs duties, taxes, and related fees associated with international shipping are fully borne by our website; customers will not be required to pay any additional costs for shipping, customs, or related charges. We work with trusted global logistics partners to ensure your order is delivered safely and in perfect condition. While we strive to meet the estimated delivery timelines, occasional delays may occur due to factors beyond our control, such as customs processing, weather conditions, or logistical disruptions. If your order has not arrived within the estimated delivery window, please contact our customer service team through the Contact Us page for assistance, and we will investigate and resolve the issue promptly. All orders are carefully packaged to ensure products arrive in their original, undamaged condition, preserving their quality and efficacy.
